All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page.
In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).
No changes to your order or address are possible once your order has been processed. Before placing your order, please check (and perhaps double check):
– The size(s). Please check our size charts.
– The quantity of each item in your order.
– Your shipping address (we do not take the responsibility if the shipping address was incorrect)
No cancellations are possible after placing an order once your order has been processed. If there has been a mistake, let us know as soon as possible through our contact page. No guarantees of changing your order can be made.
After purchasing your order, you will receive a track and trace code in your email.
Via this track and trace, you can follow your purchase online.
Woofs & Co can not be held responsible for delays that occur during shipping.
Orders placed before 11AM (CET) may begin processing the same day. Orders placed after 11AM (CET), on weekends, and/or on holidays, will begin processing upon the following business day.
* Please note: Woofs & co cannot be held responsible for any delay during shipment as this is out of our control.
Orders placed before 11AM (CET) may begin processing the same day. Orders placed after 11:00AM (CET), on weekends, and/or on holidays, will begin processing upon the following business day.
Shipping Belgium: 1-2 working days*
Shipping Europe: 2 – 5 working days*
Shipping outside Europe: 10-21 working days*
Shipping costs: On our page shipping fees, we have a list of our shipping fees. Shipping will be calculated at checkout depending on your location.
*Please note: Woofs & co cannot be held responsible for any delay during shipment as this is out of our control.
ADDITIONAL CHARGES, DUTIES OR FEES
Additional charges required by customs must be paid by the recipient.
Costs for shipping calculated at checkout do not include any taxes or customs duties. These are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. We are not able to inform you what and if your government will charge you for your purchases as customs policies vary widely from country to country.
For additional information regarding import duties, taxes and/or customs fees, please contact your local customs office or tax agency.
Woofs & Co offers shipping worldwide.
Costs for shipping will be calculated at checkout depending on your location. Please note: Woofs & Co cannot be held responsible for any delay during shipment, import costs and/or fees. Costs for shipping calculated at checkout do not include any taxes or customs duties. These are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. For additional information regarding import duties and customs fees, please contact your local customs office or tax agency.
Woofs & Co does not cover taxes or duties for international shipping. The customer is responsible for any additional fees required upon delivery.
These are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. We are not able to inform you what and if your government will charge you for your purchases as customs policies vary widely from country to country.
For additional information regarding import duties, taxes and/or customs fees, please contact your local customs office or tax agency.
Please make sure to use our sizing charts to ensure a proper fit prior to ordering. If for any reason you would like to return or exchange your product(s), we will gladly accept your return.
Please note the following criteria:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on personalised products, discounted/sale items, or gift cards.
If you would like to return an item please request a return via our contact form.
Please indicate:
You can always contact us with any return questions.
Shipping costs, taxes and duties are for the customer. Shipping costs are not eligible for refund.
Please note that Woofs & Co is not liable for lost packages during return.
We recommend purchasing tracked shipping for the return and keep a record of your shipping details. Read more about our return policy on our return policy page.
If the customer has chosen to pick-up the package at a pick-up location and the package has not been picked up on time, the return cost of sending back the package to Woofs & Co will be for the customer.
We accept the following credit cards: MasterCard, Visa and AMEX.
We only take payment once your order has been shipped. We also accept payment by iDeal, PayPal, Google Pay, Apple Pay, Bancontact. If you decide to use PayPal, you will be taken to the PayPal website, where you will be prompted to log in and process your payment. You will then be directed back to our merchant website once your transaction is complete.
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of €20, €50 or €75. Please find our Gift Card service here.
For cleaning the products, please use hand wash only - spot clean with soap and water. Lay flat to dry.
