INTERNATIONAL SHIPPING
Orders placed before 15:00 (CET) begin processing the same day. Orders placed after 15:00 (CET), on weekends, and/or on holidays, will begin processing upon the following business day.
All orders are shipped with Track & Trace.
The Netherlands
Free Shipping if your order total is €69 or more.
Flat rate shipping of €6,99 for orders under €69
Shipping/Transit Time: 1-3 working days.
Belgium
Free Shipping if your order total is €69 or more.
Flat rate shipping of €9,95 for orders under €69
Shipping/Transit Time: 1-2 working days.
Germany
Free Shipping if your order total is €69 or more.
Flat rate shipping of €9,95 for orders under €69
Shipping/Transit Time: 1-3 working days.
France & Luxembourg
Free Shipping if your order total is €75 or more.
Flat rate shipping of €9,95 for orders under €75
Shipping/Transit Time: 2-5 working days.
Switzerland, Italy, Spain, Austria, Monaco, Estonia, Sweden, Finland, Norway, Denmark, Finland, Poland, Portugal, Greece, Iceland, Czech Republic, Ireland and Hungary
Free Shipping if your order total is €125 or more.
Flat rate shipping of €19.99
Shipping/Transit Time: 5-21 working days.
United Kingdom
We do not ship to the UK.
United States & Australia
We do not ship to the US. Australia has a flat rate 38 EU. Shipping is always with a track & trace link.
All Other Countries
Shipping cost depends on your exact location and is calculated at checkout.
Lost or Stolen Parcels
Woofs & Co cannot be held responsible for lost or stolen parcels. Once your parcel leaves our office, it is the responsibility of the carrier to deliver your parcel. By purchasing you comply to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can contact us to make a claim at PostNL.
Additional Charges, Duties or Fees
Additional charges required by customs must be paid by the recipient.
Costs for shipping calculated at checkout do not include any taxes or customs duties. These are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. We are not able to inform you what and if your government will charge you for your purchases as customs policies vary widely from country to country.
For additional information regarding import duties, taxes and/or customs fees, please contact your local customs office or tax agency.
RETURNS
We’re closing our shop — and everything MUST GO!
Right now, when you BUY 1 item, you’ll get 2 MORE completely FREE! ✨
This is your chance to stock up on your favorites at mini prices before they’re gone forever.
👉 Be quick — once it’s sold out, it’s gone for good!
⚠️ Please note: all sales are final. No returns or exchanges.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on personalized products, discounted/ final-sale items, or gift cards.
If you would like to return an item please request a return via our contact form. The costs for returning the product(s) will not be reimbursed by Woofs & Co.
Please indicate:
- Name
- Order Number
- Items that you would like to return/exchange
You can always contact us with any return questions.