Return Policy

Please make sure to use our sizing charts to ensure a proper fit prior to ordering. If for any reason you would like to return or exchange your product(s), we will gladly accept your return.

Please note the following criteria:

• Most purchases may be returned within 14 days after receiving your item(s).
• The items must be unworn, unwashed, undamaged, odor/fur-free and in the original package and returned within14 days at our office in Brasschaat. 
• Shipping costs for returning are for the customer. Please note that Woofs & Co is not liable for lost packaged during return. We recommend tracked shipping.
• Please ensure your shipping address is correct. When a package is lost or not delivered due to an incorrect address, we will not refund order and shipping fees. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on personalised products, discounted/sale items, or gift cards.

If you would like to return an item please request a return via our contact form. 

Please indicate:

• Name
• Order Number
• Items that you would like to return/exchange

You can always contact us with any return questions.